Information and Security
When professional referrals are made to IT Your Way for delivery of training services, we are given (usually with client’s permission) statistics that identify the client. In the case of DSA (Disabled Students Allowance) and Access to Work clients this may include a copy of their needs assessment report.
When clients contact us directly in order to receive Assistive Technology services we will request statistics that identify the client.
In order to understand our clients’ needs and provide the best possible service we will usually need to collect some or all of the following information:
- full name
- contact information including telephone number and email address
- demographic information such as postal address and postcode
- disability or limiting condition
- disability-related difficulties encountered generally, in education or at work
- computer access limitations
- software and equipment in use (if any)
- other information relevant to student surveys and/or offers
- testimonials and client feedback
Any information we collect is held on a secure database and will be deleted three years after services have been delivered and Funding Authorities have paid any outstanding invoices. Any testimonials published on our website that identifies our clients will only be published with our clients’ permission.
We will not sell, distribute or lease our clients’ personal information to third parties unless we have their permission or are required by law to do so.
Information requests and amendments
If requested in writing and following receipt of proof of identity, we can provide individual clients with a copy of the personal information we hold about him/her. If anything is incorrect or out-of-date, we will gladly amend it without delay. Please email your request to firstname.lastname@example.org. We aim to provide the information within 10 working days. Please note: there may be an administrative charge for this service.
If you have any concerns or complaints relating to this Data Protection Policy or how we use the personal information we have about you, please contact email@example.com